Estimated Delivery:

Delivery times are estimates and may vary due to weather, holidays, or remote locations.

Small Parcel Shipping

We use USPS, FedEx, and UPS for smaller items like grill tools and accessories. Delivery typically takes 1-4 business days after processing.

• Orders are processed within 24-48 hours.
• Free shipping for orders over $59.99. Flat rate shipping of $9.99 for smaller orders.
• Signature required for orders over $400 to ensure secure delivery.

LTL Freight Shipping

For larger items like grills and outdoor kitchens, we use LTL (Less Than Truckload) freight. These items are shipped on pallets to ensure secure delivery and are typically delivered curbside.

• Most LTL carriers will contact you to schedule a delivery window. Make sure your phone number is correct.
• Items are delivered curbside and will not be moved inside your home or backyard.
• Lift gate services are included for unloading heavy shipments safely from the truck.
• Inspect your shipment for damages before signing the delivery receipt.

Tip: Remote areas may experience additional delivery times or fees. Contact us if you suspect your area qualifies as remote.

Q: What happens if I’m not home during delivery?

For LTL deliveries, carriers will reschedule a new delivery, which may incur additional fees. Ensure someone 18+ is available at the scheduled time.

Q: Can I track my order?

Yes! Most carriers provide tracking numbers. Check your email for tracking information or visit our Order Tracking Page.

Q: What if my shipment is damaged?

Inspect your shipment before signing the delivery receipt. If there are damages, note them on the receipt, take photos, and contact us immediately.