Need Help With Your Lion Grill or Order?
Contact Lion BBQ Direct for help with Lion grill packages, outdoor kitchen components, replacement parts, order tracking, freight delivery, returns, and warranty next steps. Lion BBQ Direct is owned by Best of Backyard and operates as a trusted dealer for Lion Premium Grills.
Contact Information
For faster help, include your order number, product model number, delivery ZIP code, photos if needed, and a short description of what you need help with.
What Can We Help With?
Whether you are shopping for a package, waiting on an order, receiving freight, or trying to identify a replacement part, our team can point you in the right direction.
Get help with order updates, tracking, freight appointments, and receiving instructions.
Need help choosing a grill, package, sear burner, ceramic trays, doors, drawers, or accessories?
Send your model number, order number, and photos so we can help identify the right next step.
Because we are a dealer, manufacturer-specific questions can also be directed to 909-988-3400.
Helpful Customer Links
Need a faster answer? Use these quick links for order tracking, shipping, returns, warranty, contractor pricing, account access, and Lion BBQ Direct guides.
Visit Our Riverside Showroom
Open in Google MapsFrequently Asked Questions
Quick answers about Lion BBQ Direct, delivery, returns, replacement parts, warranty claims, and order support.
Are you the manufacturer of Lion Premium Grills?
No. Lion BBQ Direct is owned by Best of Backyard and is a trusted dealer for Lion Premium Grills. For manufacturer-specific questions, you can call the manufacturer directly at 909-988-3400.
How does delivery work?
Small parcel items usually ship with standard carriers, while larger items may ship by freight/LTL. Freight orders usually arrive on a pallet and may require a delivery appointment. Always inspect your shipment before signing.
How can I return an item?
Eligible new and unused items may be returned within 30 days of delivery. Items must be in original condition and packaging. Visit our Shipping & Returns page for full details.
Can I get replacement parts?
Yes. We carry genuine Lion replacement parts. If you are not sure which part you need, contact us with your grill model and photos so we can help identify it.
Do Lion grills come with a warranty?
Yes. Lion Premium Grills come with a manufacturer warranty. Warranty support is only available for eligible orders purchased from Lion BBQ Direct or Best of Backyard. Start here: BestofBackyard.com/warranty.
Can I cancel or modify my order?
If your order has not shipped yet, contact us as soon as possible and we will do our best to help. Once an order has shipped, cancellation may involve return shipping or restocking fees.
Need Help Choosing The Right Lion Product?
Send us your product list, delivery ZIP code, order number if you have one, and photos if needed. Our team can help with Lion grill packages, outdoor kitchen equipment, replacement parts, shipping questions, and warranty next steps.
