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Shipping and Delivery Information at LionBBQDirect.com
At Lion BBQ Direct, we are dedicated to ensuring your shopping experience is smooth and seamless, from order placement to delivery. Here’s what you need to know about our shipping and delivery process:
Shipping and Delivery at LionBBQDirect.com
$14.99 Flat-Rate Shipping For orders under $59.99
SMALL PARCEL:
Shipping for smaller items such as parts, doors, and drawers, if the items are in stock, we dispatch them within 24-48 hours from when the order is placed, using carriers like USPS, UPS, or FedEx for shipping. Once your order is on its way, we'll update your order status with tracking information and send you a notification email to keep you informed.
LTL (Less Than Truckload) shipping:
Returns:
30-Day Return Policy
You are entitled to return any new, unused, and unassembled items in their original packaging within 30 days of purchase. Upon doing so, we will provide a full refund, minus the costs of return shipping. This policy is designed to give you peace of mind and the assurance that you can return items that do not fulfill your expectations. To initiate a return, please contact us directly or send an email to begin the return process.
No Restocking Fee
Unlike many companies that impose a restocking fee for returned items, we choose a different approach. We believe in providing a hassle-free return experience, so we do not charge any restocking fees. This is part of our commitment to exceptional customer service and ensuring that our customers are satisfied with every purchase.
 Customer Support:
In case of any queries or concerns regarding your order, our dedicated customer service team is always ready to assist. We strive to provide you with top-notch service from the moment you place your order until it reaches your doorstep.
Your satisfaction is our priority at LionBBQDirect.com, and we're committed to ensuring every Lion BBQ product you order arrives ready to kickstart your grilling adventure!
951.977.8222Â Â *Â Â Info@bestofbackyard.com