FREQUENTLY ASKED QUESTIONS
No, we’re not. Lion BBQ Direct is owned by Best of Backyard, and we’re an authorized dealer for Lion Premium Grills. We’re happy to assist with any questions you might have. Please note that the manufacturer does not sell directly to the public.
Standard Shipping
- Free Shipping: Best of Backyard offers free standard shipping on all small parcel items within the contiguous United States, with a minimum purchase of $60.
- Delivery Timeframe: Most small parcel orders are processed and shipped within 1-2 business days. Delivery times may vary, typically ranging from 3-7 business days after dispatch, depending on your location.
- Order Tracking: After your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the delivery status of your parcel.
Shipping & Returns for LTL (Less Than Truckload) Orders
When it comes to enhancing your outdoor space with large items from Best of Backyard, we use freight shipping to handle large orders with care. This shipping method ensures the safety and efficiency of delivering larger items to your location.
What to Expect with Freight Delivery
- Pallet Shipping: Most large items are shipped on pallets to ensure safety during transit.
- Curbside Delivery: Standard freight delivery offers free curbside service. Plan to have at least two people available to assist with moving your new purchase to its final location.
- Delivery Appointments: For carriers that schedule deliveries, you’ll need to be present to sign for the delivery.
- Contact Information: Ensure you provide a valid contact number at checkout for delivery arrangements.
At the Time of Delivery
- Inspection is Key: Inspect your shipment for any missing or damaged items upon delivery. Note discrepancies before signing the delivery documents and contact us immediately at 951.977.8222 if issues arise.
- Non-Appointment Deliveries: If your carrier does not schedule delivery, you will be provided an estimated delivery date, and we recommend being home to inspect the delivery.
Shipping to Remote Areas
- Additional Fees: Remote or difficult-to-access locations may incur extra shipping fees. Our team will notify you if any apply.
- Responsibility to Inform: If you anticipate delivery challenges (e.g., narrow roads), inform us at purchase to avoid additional costs.
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- 30-Day Return Policy: You may return new, unused small parcel items within 30 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
VISIT OUR RETURNS PAGE HERE: START A RETURN
Absolutely. We carry a range of genuine replacement parts. If you’re not sure which part you need, our team can help you identify the correct item. Just let us know the model and any relevant details.
SHOP PARTS
In addition to Lion Premium Grills, we also carry accessories and components such as side burners, warming racks, rotisserie kits, grill covers, and replacement parts. We aim to be your one-stop shop for enhancing your outdoor cooking experience.
Yes, Lion Premium Grills come with a manufacturer’s warranty that covers various parts for different lengths of time. For example, stainless steel burners and cooking grates often have extended warranty periods. For full details on warranty coverage and how to make a claim, please review the product’s warranty information or contact our customer service team.
*WE ONLY WARRNTY ORDERS MADE FROM LION BBQ DIRECT & BEST OF BACKYARD*
We aim to offer competitive pricing every day, and occasionally we run promotions or discount codes. Sign up for our newsletter or follow our social media channels for the latest deals and announcements. If you find a lower price elsewhere, reach out to us with the details; we’ll do our best to match or beat it, subject to our Price Match Policy
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. Some customers may also have the option to finance their purchase through third-party financing services. If you’re interested in financing, check our website or contact us for current offerings and eligibility requirements.
In many cases, yes—if your order hasn’t shipped yet. Contact us immediately with your request, and we’ll do our best to accommodate you. Please note that once an order has shipped, cancellation may be more complicated and could involve return shipping or restocking fees.
